Frequently asked questions about the products

You have questions and we'll answer them 💜

  • product
  • Shipment
  • guarantee
  • use
  • Subscription
  • B2B
  • menstrualflow app
Do NOT use ONEflow in the following cases

verwende ONEflow in folgenden Fällen NICHT:

  • Bei implantierten elektrischen Geräten (wie z.B. Herzschrittmachern)

  • Bei Vorhandensein von größeren metallenen Implantaten in der Schmerzregion. Kupferspirale stellt kein Problem dar!

  • Bei Insulinpumpenträgern

  • Bei hohem Fieber (z.B.> 38 °C)

  • Bei bekannten oder akuten Herzrhythmusstörungen und anderen Erregungsbildungs- und Leitungsstörungen am Herzen

  • Bei Anfallsleiden (z.B. Epilepsie)

  • Bei einer bestehenden Schwangerschaft

  • Bei vorliegenden Krebserkrankungen

  • Nach Operationen, bei denen verstärkte Muskelkontraktionen den Heilungsprozess stören könnten

  • In der Nähe des Herzens. Stimulationselektroden dürfen an keiner Stelle des vorderen Brustkorbs (durch Rippen und Brustbein gekennzeichnet) angewandt werden, insbesondere nicht an beiden großen Brustmuskeln. Hier kann es das Risiko von Herzkammerflimmern erhöhen und einen Herzstillstand herbeiführen

  • Am knöchernen Schädel, im Bereich des Mundes, des Rachenraumes oder des Kehlkopfes

  • Im Bereich des Halses/ Halsschlagader

  • Im Bereich der Genitalien

  • Auf akut oder chronisch erkrankter (verletzter oder entzündeter) Haut, (z.B. bei schmerzhaften und schmerzlosen Entzündungen, Rötungen, Hautausschlägen (z.B. Allergien), Verbrennungen, Prellungen, Schwellungen und offenen sowie sich im Heilungsprozess befindliche Wunden, an Operationsnarben die in der Heilung begriffen sind)

Eine Anwendung des ONEflows ersetzt keine ärztliche Konsultation und Behandlung. Befrage bei jeder Art von Schmerz oder Krankheit deshalb immer zunächst deinen Arzt!

What is ONEflow?
ONEflow is an innovative product that can relieve menstrual discomfort. It is a portable TENS device specifically designed to alleviate period pain.
Can I use my ONEflow during pregnancy?

No, the use of ONEflow during pregnancy is strictly prohibited. If you are pregnant or suspect you may be pregnant, you should consult your gynecologist before using ONEflow.

Are there any side effects from using ONEflow?
The ONEflow TENS device itself has no side effects. The pads we use are generally well-tolerated, and side effects are rare. Furthermore, the pads are latex-free and suitable for allergy sufferers. However, should you experience skin irritation or similar issues, please discontinue use and consult a gynecologist.
Does ONEflow also help with endometriosis pain?

Definitely! ONEflow is designed to relieve primary menstrual pain (dysmenorrhea). But it can also help relieve the pain of secondary menstrual pain due to conditions such as endometriosis, fibroids, PCOS, adenomyosis, or pelvic inflammatory disease.

Can other people next to me hear it when I have ONEflow turned on?
No! The device is completely silent, so no noise will be heard. With the Drop Pads, you can even wear it so discreetly that no one will even notice it.
I have an IUD inserted. Can I use ONEflow with it?
Yes, you can use our ONEflow TENS device even if you have an IUD. It works with both copper and hormonal IUDs. However, if you are unsure, please consult a gynecologist beforehand.
Is using ONEflow safe?

How can we best put this? It's almost too good to be true – TENS technology has been around since the 1970s and has been continuously developed over time, becoming even safer. It's a technology that has been used in physiotherapy for many years and is even partially covered by health insurance. Therefore, not only medical professionals but also professional athletes swear by this technology for treating muscle pain – AND Dr. Ulrike Lange (co-founder) is also more than convinced of the benefits of TENS technology. Furthermore, our ONEflow is TGA-certified, FDA-approved, and CE-marked.

Is ONEflow an effective remedy for menstrual cramps?
Yes, definitely! ONEflow is an effective remedy for menstrual cramps. The TENS technology used in ONEflow is a recognized method for pain relief that has been used in physiotherapy for muscle pain for many years.
Is ONEflow suitable for every woman and menstruating person?
ONEflow is a universal remedy for menstrual discomfort and can be used safely by most women and other menstruating individuals. However, if you have any pre-existing health conditions or are unsure about anything, we recommend consulting a gynecologist before first use.
Is ONEflow waterproof (e.g., for showering)?
No, ONEflow is not waterproof. Please ensure that the device and pads are dry before and during use. Your ONEflow must never come into contact with water to ensure proper function and prevent damage.
Is ONEflow waterproof (e.g., for showering)?
No, ONEflow is not waterproof. Please ensure that the device and pads are dry before and during use. Your ONEflow must never come into contact with water to ensure proper function and prevent damage.
Is ONEflow rechargeable or does it require batteries?
ONEflow is a rechargeable device because we want it to be your constant companion. It comes with a USB charging cable, so you can easily recharge it whenever you need it. You can connect the charging cable to a laptop or to a wall outlet using a USB power adapter (output: max. 5V/2A). It takes approximately 40 minutes to fully charge your ONEflow, and the battery lasts up to 8 hours (net runtime).
Can it completely stop the pain?

Everyone's pain perception and tolerance are different. Therefore, we can't say with 100% certainty that it will completely stop the pain for everyone. BUT it is extremely effective in treating and reducing pain. In most cases, the pain relief is so significant that it feels like you've flipped the 'off' switch for your cramps.

Can I wear the ONEflow on the go?

Absolutely! The design and shape were specifically developed so you can wear them anywhere – especially outside your home. The Drop Pads are the perfect on-the-go solution. Just please don't wear them while swimming or showering, and avoid all contact with water.

Can I leave my ONEflow on while sleeping?

Many of our customers use ONEflow while they sleep. It's not harmful. However, for safety reasons, we advise against it, as it could detach during sleep and get onto areas like your neck or face.

Can I use ONEflow for other conditions as well?

ONEflow is specifically designed to relieve period pain – as are the pads, which are perfectly shaped for your lower abdomen and back. The good news, however, is that TENS devices have been used in physiotherapy for many years to relieve other types of pain – especially muscular pain and thus muscle relaxation. IMPORTANT: This should always be done in consultation with a gynecologist.

Can I wear ONEflow while exercising?

Yes, you can wear ONEflow while exercising. The device is small and discreet and can easily be worn under your clothes. It was designed for an active lifestyle, so you can relieve menstrual pain during your workout. Just not while swimming!

Can ONEflow be used while charging?

No, for safety reasons, ONEflow cannot be used while charging. Please wait until the device is fully charged before using it.

Do the pads fit every body type?

Pain varies greatly and isn't a one-size-fits-all experience – but ONEflow aims to be just that – a one-size-fits-all solution for every body. The technology works by stimulating something we all have: dermatomes on our skin. ONEflow's electrode pads are designed to move comfortably and adapt flexibly to all body shapes. The different pads allow you to freely choose what works best for your body. Additionally, our pads have the largest possible contact area for maximum pain relief.

I haven't received a confirmation after placing my order. What should I do?
You will automatically receive your order confirmation within 24 hours via email. Please note that it may also end up in your spam folder. If you have not received your order confirmation within this timeframe, please feel free to contact us by email: support@menstruflow.de
Can I change my order?

We can only change orders that have not yet been processed for shipment. Once your order has the status "Preparing for shipment," "Shipping," or "Delivered," we unfortunately cannot make any changes to your order.

To make changes to your order, please send us an email to support@menstruflow.de or fill out the following contact form .

Can I track my order?

Yes, your order will be shipped with a tracking number. You can find this in our confirmation email and track your order using the following link: Online shipment tracking

My order hasn't arrived. What can I do?

We apologize for the inconvenience! To proceed, please check if your payment has been processed and if you have waited at least 5 business days. We have no control over delivery delays caused by our shipping provider, which can sometimes lead to longer delivery times. Afterward, please track your order online using the following link. Is your order perhaps being held by a neighbor or at a branch?

If you still can't find your order, please send us an email to support@menstruflow.de or fill out the following contact form .

Do you ship outside of Germany?

Since we envision a world where all women and other menstruating people can continue their daily lives without restrictions during their period or in cases of endometriosis, we naturally currently deliver within the EU.

What payment methods do you offer?

We offer the following payment options:

  • Visa

  • MasterCard

  • American Express

  • maestro

  • UnionPay

  • ShopPay by Shopify (Express Checkout)

  • Apple Pay

  • Google Pay

  • PayPal

How much are the shipping costs?

Domestic delivery within Germany is free for orders over €70. For orders above that amount, we charge a flat rate of €3.95 per order.

For international deliveries, individual prices are calculated, and we only deliver within the EU: Zone 1: €7.20 / Zone 2: €7.95 / Zone 3: €8.60, and free shipping on orders over €145.00. Details about the zones can be found here: Shipping

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track its status. Once your order has been shipped, we will send you another email to confirm the estimated delivery date and provide a tracking link (if the shipping method allows).

How long will it take for my order to arrive?

We pack your order within 24 hours on weekdays. It is then handed over to DHL and shipped via standard mail. This means your order receives a tracking number, is insured, and delivery takes approximately 2-3 business days.

You can check the shipment status at any time via online shipment tracking .

ONEflow isn't working for me. How can I make use of the 60-day money-back guarantee?

Wir möchten, dass du mit deinem Kauf vollständig zufrieden bist. Sollte das ONEflow nicht deinen Erwartungen entsprechen, kannst du von unserer 60 Tage Geld-Zurück-Garantie Gebrauch machen. Hier sind die Schritte, die du folgen solltest:

👇

Kontaktaufnahme: Um den Prozess zu starten, kontaktiere uns bitte per E-Mail an support@menstruflow.de oder fülle unser Kontaktformular aus. Bitte gib deine Bestellnummer sowie die Anzahl der Produkte, die du retournieren möchtest, an.

Rücksendung: Wenn du das ONEflow originalverpackt (mit ungeöffnetem Verschlusssticker/eingeschweißt) und unbenutzt zurücksendest, übernehmen wir die Kosten für dich. Für die Nutzung der 60 Tage Geld-Zurück-Garantie, bei der das Produkt bereits geöffnet wurde, können wir die Versandkosten leider nicht übernehmen. Wir senden dir ein Retourenetikett und alle notwendigen Anweisungen für die Rücksendung.

Bedingungen für vollständige Rückerstattung: Um den vollen Rückerstattungsbetrag zu erhalten, ist es notwendig, dass das ONEflow inklusive aller originalen Zubehörteile und der originalen Verpackung zurückgesandt wird. Sollten bei der Rücksendung Teile des ONEflow Starter-Kits fehlen, werden die folgenden Beträge vom Rückerstattungsbetrag abgezogen:

  • ONEflow Verbindungskabel: 4,95€

  • ONEflow Originalbox inkl. Schaum: 7,95€ - einzeln je 4,95€

  • Etui: 14,90€

  • Anleitung: 3,95€

  • Ladekabel: 4,95€

Ersatz-Pads: Bitte beachte, dass geöffnete Verpackungen von Ersatz-Pads aus Hygienegründen nicht retourniert werden können.

Sonderaktionen: Während Sonderaktionen wie Black Friday, Cyber Monday, Weihnachten und anderen, können wir die Versandkosten für Rücksendungen nicht übernehmen. Diese Regelung gilt unabhängig von unserer sonstigen Kulanz bei Retouren oder Influencer Codes. Wir bitten um dein Verständnis, dass bei besonderen Angebotskonditionen eine Übernahme der Versandkosten für Retouren nicht möglich ist.

I don't like one of the products, what can I do?

Please note that for hygiene reasons, we cannot accept returns of opened and used pads. If the following conditions are met, you can return the product within 14 days of the shipping date:

  • Unused

  • Original packaging

Does my ONEflow come with a warranty?

Sollte dein ONEflow aufgrund eines Material- oder Verarbeitungsfehlers innerhalb eines Zeitraums von einem Jahr, beginnend mit der Lieferung von ONEflow, nicht innerhalb normaler Toleranzen funktionieren, werden wir dir nach eigenem Ermessen:

(a) ONEflow reparieren oder ersetzen
(b) eine Gutschrift in Höhe des Kaufpreises gewähren
(c) kostenlosen Ersatz bereitstellen.

Im Falle eines Garantieanspruchs muss das Kaufdatum anhand des Verkaufsbelegs oder der Rechnung nachgewiesen werden. Reparaturen im Rahmen der Garantie sollten in der Garantiezeit entweder für das ONEflow oder für die Ersatzteile erfolgen.

Die folgenden Fälle sind von der Garantie ausgeschlossen:

(1) Schäden, die durch unsachgemäße Bedienung entstehen, z.B. Nichtbeachtung der Gebrauchsanweisung;
(2) Schäden aufgrund von Reparaturen oder Eingriffen durch den Kunden oder die Kundin oder unbefugte Dritte;
(3) Schäden, die beim Transport vom Verkäufer (menstruflow GmbH) zum Verbraucher oder zur Verbraucherin entstehen;
(4) Zubehör, das dem normalen Verschleiß unterliegt. Die Elektrodenpads, Anschlusskabel, Silikonhülle oder Gel-Pads sind nicht abgedeckt.

D. Die Haftung für direkte oder indirekte Folgeschäden, die durch ONEflow verursacht werden, ist ausgeschlossen, auch wenn der Schaden am ONEflow als Garantieanspruch anerkannt wird.

I received the wrong product. What can I do?
In this case, please send us an email to support@menstruflow.de . The email should include the following: order number, a photo of all items you received from us with your order, and a photo of the incorrect item.
Who pays for the return shipping costs?

Wenn du deine Bestellung originalverpackt (Versiegelung ungeöffnet) und unbenutzt zurückschickst, übernehmen wir die Rücksendekosten für dich. Um ein kostenloses Retourenlabel zu erhalten, schreib uns einfach an hello@menstruflow.de

Bitte beachte:

  • Innerhalb der 60-Tage-Geld-zurück-Garantie übernehmen wir die Rücksendekosten nicht. Hier fällt bei Nutzung unseres Retourenlabels eine pauschale Kostenbeteiligung von 3,95 € an, die automatisch mit deiner Rückerstattung verrechnet wird.

  • Wenn du den Rückversand selbst frankierst, wird keine Pauschale abgezogen, aber wir können deine Versandkosten leider nicht erstatten. Bitte nutze unbedingt einen versicherten Versand mit Sendungsverfolgung, da das Versandrisiko bis zum Eingang bei uns bei dir liegt.

Damit deine Rücksendung schnell und sicher bearbeitet werden kann, melde sie bitte immer vorab per E-Mail mit deiner Bestellnummer und der Anzahl der retournierten Produkte an.

___

Sonderaktionen

Während Sonderaktionen (z. B. Black Friday, Cyber Monday, Weihnachten oder andere Aktionszeiträume) können wir die Versandkosten für Rücksendungen leider nicht übernehmen – unabhängig davon, ob es sich um eine Rückgabe im Rahmen der Geld-zurück-Garantie oder eine Kulanzretoure handelt.

In diesen Fällen fällt immer eine pauschale Rücksendekostenbeteiligung von 3,95 € pro Rücksendung an.

What do the different colors of the indicator light mean?

The red indicator light illuminates during charging. When fully charged, the red light goes out and the blue light remains on. When ONEflow is switched on, the blue light flashes. The flashing speed increases with the intensity of the charge.

What happens if I misplace the protective film for my pads?

This has happened to all of us before – so don't worry! Alternatively, you can simply use a piece of cling film or, even better, a clear plastic sleeve/film. The sturdier the film itself, the better your pads will retain their shape.

What should I be aware of before using my ONEflow?

Before applying your ONEflow, you should prepare your skin:

  • Trim excess hair in the treatment area instead of shaving it to avoid skin irritation.

  • Wash your skin and dry it completely.

  • The treatment area should be free of lotions/oils.

How do I use my ONEflow?

  • Ziehe die Schutzfolie auf den Pads ab (WICHTIG: Bewahre die Schutzfolie für die Wiederverwendung auf; am besten legst du sie wieder in dein GRATIS beigelegtes menstruflow Case)

  • Klebe ONEflow auf deinen unteren Bauchbereich (und / oder Unterrücken).

  • Wähle zwischen der Verwendung des großen Flow Pads plus den beiden kleinen Drop Pads, nur den kleinen Drop Pads oder nur dem Flow Pad.

  • Drücke kurz die EIN/AUS am ONEflow. Standardmäßig startet ONEflow im Modus 1 mit der niedrigsten Intensitätseinstellung. Das blaue Licht zeigt an, dass ONEflow eingeschaltet ist.

  • Drücke kurz die EIN/AUS, um die Modi zu wechseln. Die TENS-Modis kannst du unserer beigefügten Anleitung entnehmen.

  • Drücke die "+"- oder "-", um die Intensität anzupassen.

  • Um ONEflow auszuschalten, halte die EIN/AUS für 3 Sekunden gedrückt. Die LED erlischt.

  • Nach der Verwendung von ONEflow, sei vorsichtig, wenn du es von deinem unteren Bauchbereich entfernst. Befestige die Schutzfolien wieder an den Gel-Pads, um sie zu schützen und bewahre sie in deinem menstruflow Case auf.

What's the best way to store my ONEflow?

To ensure you get the most out of your ONEflow, we recommend keeping it away from water during storage. For this, we recommend using the menstruflow case we've included, which can be sealed airtight.

What's the best way to store my pads?

After each use, you should reattach your pads to the provided adhesive strips. Please be careful not to lose them and protect the adhesive sides from dust. Again, it's best to store them in our FREE menstruflow case.

How do I attach the device to the pads?

Before you continue, make sure ONEflow is switched off. The large Flow Pad has two snap fasteners in the middle for attaching the device. At the bottom of the device is the connection for the small Drop Pads' cable. You can connect this cable and then attach the two small Drop Pads to the existing snap fasteners at the end of the cable.

TIP: You can either attach the TENS unit directly to the Flow Pad in the center or connect it to the electrode cable for a portable option. This allows you to attach the unit to your trousers with the included clip, while the pad remains discreetly attached to your lower abdomen.

How do I switch between the 6 modes?

Once you have attached and switched on your ONEflow, it will begin therapy in mode 0. Briefly press the ON/OFF button on the ONEflow to switch modes, or use the app directly.

The best way to find out which mode suits you best is to try them out. Our co-founder Polina, for example, prefers modes 3 and 6.

Where is the best place to attach the pads?

Place the electrodes on the area where you feel pain. Perform treatments and adjustments based on your personal comfort. Our customers report that they usually wear it very low on their lower abdomen or lower back. You can use either just the large Flow Pad, just the Drop Pads (perfect for on the go), or all of them together.

How long do the pads last?

Our pads last for approximately 30 uses. One use means: applying the pad once and then removing it.

If your cycle lasts about 28 days and you have pain on 2 days, you will only need an average of 2-4 pads per year*.

👉 Find your needs with our calculator: www.menstruflow.de/pages/pads-abo

*Care can affect durability.

What is the ONEflow subscription model and why is it helpful for regular period pain?

When you subscribe to our service, you'll regularly receive replacement pads for your ONEflow TENS device to relieve period pain. You decide whether you want to receive both Flow Pads and Drop Pads, or just one of the two. With just a few questions, we can tailor the subscription specifically to you and your cycle. This way, you can be sure you're always well-equipped to relieve your period pain in time and manage everyday life despite your period. You can find out more about your right of withdrawal here.

How can I adjust my subscription for the ONEflow TENS device?

We understand that every menstrual cycle is unique. That's why we offer flexible options for our subscription model. You can adjust the delivery frequency of your replacement pads for the ONEflow TENS unit for period pain relief at any time in your account . You can also choose whether you want only Flow Pads/Drop Pads or both. This ensures you always have the right remedy for menstrual discomfort available, especially when you need it most.

How often will I receive replacement pads for my ONEflow TENS device for period pain through the subscription model?

The frequency of replacement pads delivered through our subscription model depends on the regularity of your period. We adjust deliveries to your individual cycle to ensure you always have enough pads on hand to optimally use our ONEflow as a remedy for menstrual discomfort.

Do you offer informational materials for display in the shop / for our employees on how to use ONEflow?

Of course! Education about pain and ONEflow as a remedy for period pain is very important to us. We have a portfolio of documents that we can always provide immediately. In addition, we are happy to discuss personalized and tailored information materials with you in individual cases. Just contact us directly.

I have another idea for collaboration that isn't listed here. Are you open to new suggestions?

PLEASE PLEASE! We are definitely open to more creative ideas and new ways of collaborating. Since we are still in the early stages ourselves, we are also very flexible and welcome any input 😊 Feel free to send us your idea(s) by email to hello@menstruflow.de or via contact form.

Can we test the product in advance?

Since we are still very new to the market, we are currently exploring different ways of collaborating. We are happy to discuss test products on a case-by-case basis. Generally, we can only offer this as part of employee benefits for companies of a certain size.

What kind of collaborations are you looking for?

We are open to any kind of collaboration – from content creators in the field, podcasts, and magazines to brands.

What would collaboration with content creators, podcasts, or magazines look like?

Da unsere Vision eine Welt ist, in der Frauen und weitere Menstruierende ihren Alltag während ihrer Periode oder bei Endometriose ohne Einschränkungen fortsetzen können – vor allem aber schmerzfrei – möchten wir unsere Botschaft mit allen da draußen teilen! Deswegen freuen wir uns sehr über Unterstützung beim Verbreiten unserer Vision mit ONEflow. Wir sind offen dafür mit Content Creator:innen zusammenzuarbeiten, die ihre Community zum Thema Periodenschmerzen und / oder Endometriose aufklären. Ebenfalls sind wir offen für Podcast-Beiträge sowie Magazinbeiträge (online und / oder print).

Welches Know-How können wir als menstruflow mitgeben? Frau Dr. med. Ulrike Lange ist als langjährige erfahrene Frauenärztin Teil unseres Gründungsteams, wodurch wir fachliche Expertise an unserer Seite haben und diese auch weitergeben können. Ansonsten sind wir auch offen für weitere Ideen und Vorschläge – gerne per E-Mail an B2B@menstruflow.de.

What would collaboration with content creators, podcasts, or magazines look like?

Da unsere Vision eine Welt ist, in der Frauen und weitere Menstruierende ihren Alltag während ihrer Periode oder bei Endometriose ohne Einschränkungen fortsetzen können – vor allem aber schmerzfrei – möchten wir unsere Botschaft mit allen da draußen teilen! Deswegen freuen wir uns sehr über Unterstützung beim Verbreiten unserer Vision mit ONEflow. Wir sind offen dafür mit Content Creator:innen zusammenzuarbeiten, die ihre Community zum Thema Periodenschmerzen und / oder Endometriose aufklären. Ebenfalls sind wir offen für Podcast-Beiträge sowie Magazinbeiträge (online und / oder print).

Welches Know-How können wir als menstruflow mitgeben? Frau Dr. med. Ulrike Lange ist als langjährige erfahrene Frauenärztin Teil unseres Gründungsteams, wodurch wir fachliche Expertise an unserer Seite haben und diese auch weitergeben können. Ansonsten sind wir auch offen für weitere Ideen und Vorschläge – gerne per E-Mail an hello@menstruflow.de.

We are developing/expanding our employee benefits and are considering adding ONEflow. Who should we contact about this?

We've spent a lot of time thinking about how to realize our vision of a world where women and other menstruating people can continue their daily lives without restrictions, even during periods or with endometriosis. And what could be better than companies offering their employees the ONEflow option? We want to become the new "company bike" program, but with our ONEflow. It's a win-win-win situation for everyone involved! We'd be happy to discuss the specifics with you. We're open to companies of all sizes, because every menstruating person deserves to go through their day pain-free. For further details, please feel free to contact us by email at hello@menstruflow.de or via our contact form.

We are a pharmacy or retailer and would like to include ONEflow in our product range. Is that possible?

YES, YES, and YES! Currently, we are "only" an online shop. However, since we want to spread our message as quickly as possible, we are more than open to offline sales in pharmacies or retail stores. We are already in contact with the first pharmacies and look forward to onboarding more. We would be happy to discuss the exact details in person. Therefore, if you are interested, please send an email to hello@menstruflow.de.

We are a brand in the FemHealth/FemTech sector and would like to collaborate with you. What would that look like?
We'd love to start collaborations with other brands in the FemHealth or FemTech sector. We're open to mutual mentions in our newsletter, social media feed, contests, and more – we'd be happy to brainstorm together and let our creativity flow to determine the best form of collaboration for everyone involved. Interested? Then please get in touch by email at hello@menstruflow.de or via our contact form.
I can't register in the app, what should I do?

When you start the app, simply click on "Continue as guest". We are currently experiencing a technical issue with the login process. You will have no restrictions as a guest. All functions are the same.

How do I connect the ONEflow to the app?

How to connect:

1️⃣ Attach ONEflow to your body and turn it on.

2️⃣ Start the app.

3️⃣ Tap "Continue as guest".

4️⃣ Select "Start pairing" and follow the instructions in the app.

5️⃣ Once your ONEflow appears in the search field, simply tap it.

✅ App and ONEflow are now connected.

✅ Connected and ready to go!

Problems with the connection?

Hey! Es gibt ein paar mögliche Gründe, warum es nicht klappt:

Hast du deinen ONEflow nach dem 15.03.2025 gekauft?

Nur Geräte ab diesem Datum haben Bluetooth und sind app‑kompatibel.

👉 Für ältere Geräte haben wir ein Upgrade-Angebot für dich! Mit dem Code UpgradeONEflow bekommst du 20 € Rabatt auf ein neues ONEflow mit Bluetooth:

(Der Rabattcode funktioniert nur mit der gleichen E‑Mail‑Adresse, mit der du damals dein ONEflow gekauft hast.)

🔹Ist Bluetooth an deinem Handy aktiviert?

🔹Prüfe in deinen Handy-Einstellungen:

Einstellungen → Apps → menstruflow-App → Bluetooth aktivieren

Falls du noch Fragen hast, melde dich jederzeit bei uns – wir sind für dich da! 💜✨